Member Experience

Save more, stress less.

A world-class member experience that delivers peace of mind.

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Your members are your savings superpower.

We make it easy for your members to drive claim savings no one else can.

Supercharge claim reviews.

Uncover inflated charges by cross-checking clinical notes.

Tap into 501(r) discounts.

Get discounts of up to 100% off at 3,500+ hospitals.

How we do claim reviews

How we get 501(r) discounts

Personalized experience.
Personal connection.

Blending smart automation with real human support, we create a tailored experience for every member.

Personal member concierge

Each member is assigned a case manager to guide them through the process.

Smart, real-time automation

Members get alerts and progress updates tailored to their individual case.

Integrates with existing platforms

Fully configurable with other platforms, and can be implemented in weeks.

You’re in good hands with our award-winning team.

Our experienced concierges guide members every step of the way.

Available 7 days a week by phone, SMS, email, and chat

Bilingual support in English and Spanish

Award-winning customer satisfaction, 99 all-time CSAT

Download Case Study

See a real-life example

Lock in savings before the plan pays.

It all happens before you pay a single penny to the provider.

1

Claim received

Goodbill is the first stop in the claims stream before adjudication.

2

Member engaged

Members connect their patient portal and check 501(r) eligibility in seconds.

We're here!

3

Claim edited

A.I., coders, and clinicians flag overcharges based on provider notes.

4

501(r) secured

We help eligible members apply and secure additional discounts.

5

Claim returned

We return the claim, dynamically repriced and edited.

6

Provider paid

The plan adjudicates the claim and pays the provider. Goodbill handles appeals.

Lock in savings before the plan pays.

It all happens before you pay a single penny to the provider.

1

Claim received

Goodbill is the first stop in the claims stream before adjudication.

2

Member engaged

Members connect their patient portal and check 501(r) eligibility in seconds.

We're here!

3

Claim edited

A.I., coders, and clinicians flag overcharges based on provider notes.

4

501(r) secured

We help eligible members apply and secure additional discounts.

5

Claim returned

We return the claim, dynamically repriced and edited.

6

Provider paid

The plan adjudicates the claim and pays the provider. Goodbill handles appeals.